Confirmation is the final quality assurance inspection in the build quality process. Nate from Arizona and Teyi from Coastal Carolinas describe the process, which uses a lengthy checklist to make sure every component of every room is defect-free and working properly.

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Grab a cup of coffee and sit down for another chat with some of our top Customer Care Managers. This month they discuss the challenges, best practices and adaptations they are making in their day-to-day roles during COVID-19.