We wish to recognize, and express our accolades, to one of your exemplary employees; Mr. Victor Sosa, Care Manager II.
Mr. Sosa was assigned to us for the warranty phase of our home. As you are aware, we had several issues going throughout the build that were complicated by having six different build supervisors. We strongly believe if Mr. Sosa had been our build supervisor, we wouldn’t have had to come to you for help.
In our opinion, Mr. Sosa is an asset to the Pulte family. He is not a “yes man” by any stretch; but, he is professional, honest, respectful, knowledgeable, helpful, and when required direct. Whether it was a phone call or in person, Mr. Sosa would listen and help provide a solution in a timely manner. He was also topnotch in keeping us up-to-date on our warranty repair issues.
Our lives, and our home, have been enriched by Mr. Sosa’s quality and customer care. We have been blessed by Pulte assigning Mr. Sosa to us during the warranty phase.
Thank you for your time.
Stephen and Nancy Dretar
p.s. You can tell the true character of a person by how they greet you and the family dog. Our little Bandit adores Victor Sosa.