Southwest Florida’s Customer Quality Experience (CQE) Committee is an interdepartmental group concerned with elevating the customer quality experience through various policies and processes and culture-driven efforts. It’s all about recognizing strong results and putting processes in place to help the team give the homeowner a great experience.
John and Nick share some of their best practices. Maybe your division can adopt one of these best practices: incorporating an infographic to tell the story or recognizing employees by using helmet stickers.
CQE Infographic. Creating awareness for survey scores and home complete.
Incentives. How the team is rewarded for a job well done.
Pride. What really drives employees to provide an exceptional customer experience.