We have not always had the best service from Pulte, but it looks like things have changed. I called in about the leak in our roof, and that same day I received an e-mail from Charlie Duffin saying he had contacted service for us. Only three days later the roofers showed up and fixed the problem. Shortly afterward, we got a knock on the door from Charlie wanting to introduce himself. This man is wonderful! He not only took care of the service right away, he took the extra time to come meet us and show that he cares. What a nice man!
Thank you for your improvement in customer service, but mostly thank you for Charlie Duffin. He is to be highly commended!